Please Watch a Safety Message from Dr. Milstein
Social Distancing, Protection & Safety Precautions at Your Upcoming Visit to The Eye Clinic of Texas
What to Expect Regarding Social Distancing Protection & Safety Precautions
When You Arrive
- When you arrive in the parking lot the office at please call 713-668-6828 and dial extension 6410 and tell us that you have arrived. A staff member will meet you and ask you if you have had any fever in the past 14 days, if you have had a cough in the past 14 days, if you have had any difficulty breathing or shortness of breath in the past 14 days, if you have lost any sense of taste or smell, or if you or a family member or resident in your home has who had contact with another person with confirmed COVID-19 in the 14 days.
- Only the patient will be allowed into the office unless the patient has a caretaker.
- Our staff member will give you a protective mask, if you are not already wearing one, and ask that you to wear it throughout your stay in the office.
- Our staff member will also take your temperature using a non-contact thermometer and will also give you a small amount of hand sanitizer. Please rub it on your hands and allow it to dry.
- You will then proceed to the reception desk where you will be asked to update any insurance or changes in your address. The staff member will ask questions and update the information for you, but no signatures or writing will be needed. Please remain behind the tape marked area on the floor during these questions.
When You Step Into the Examination Area
- You may be accompanied directly from the check in desk, immediately, to an examination room, or you may have a brief wait in the waiting area. As you leave the check in desk a staff member will wipe and clean the counter area with a disinfecting wipe that might have a mild odor of bleach or Clorox. We do this for everyone’s protection and do not mean to be offensive.
- If it is necessary for you to sit in a waiting area please leave at least 1 chair between you and the next patient. Every other seat will be covered so it will be easy to space yourself apart from others. When you are accompanied from the waiting area, the technician will wipe and clean your seat and armrests with a disinfecting wipe that might have a mild odor of bleach or Clorox. We do this for everyone’s protection and do not mean to be offensive.
- Each testing room instrument is thoroughly cleaned and disinfected after each patient has stepped out of the room, regardless of whether testing equipment was used or not.
- All exam room surfaces, instruments and computers are thoroughly cleaned and disinfected after each patient has stepped out the room, regardless of whether the devices were used or not.
- Expect the doctors and staff to be wearing a mask to protect both you, and them, from risk of infection. It is expected that you will wear either a cloth face covering or surgical mask throughout your examination visit.
- In addition, depending on how close your doctor may need to be to provide your exam and possible treatment, he or she may be wearing protective eyewear, goggles or even a clear plastic shield to protect both you and them.
- Your eye exam typically involves the use of a slit lamp microscope. We have installed plastic barriers or breath shields on them to prevent spraying of tiny moisture particles which could lead to infection. To further avoid infection we ask that you do not speak when behind the slit lamp. Our doctors will be limiting their speaking as well. They will move far back and create a safe distance to speak about your eyes and their recommendations.
When You Are Leaving Our Office
- When your exam is complete, you will either be accompanied by a technician or assistant, or directed to leave the examination area promptly and return to the check out area. The check out desk staff member will advise and assist you with next steps, instructions, any additional appointments or required payments. Once completed, we ask that you leave the check out desk area promptly and exit the office.
Thank You! We appreciate your confidence, trust and help in making general, medical, laser and surgical eyecare available to all those in need.
Bernard Milstein, M.D.
Alan Fradkin, M.D.